Shipping policy
Effective as of May 22, 2026
At EJS Computers, we are committed to providing quality products and ensuring a smooth and transparent shipping experience. Please review this Shipping Policy carefully before placing your order.
Order Processing
Orders are typically processed within up to 5 business days after payment confirmation.
Processing times may vary depending on product availability, order volume, verification requirements, assembly time, holidays, weather conditions, or other circumstances beyond our control.
Orders are not considered accepted until they have been reviewed and confirmed by EJS Computers.
Shipping Costs
We offer free standard shipping across Canada unless otherwise stated on the product page or during checkout.
Additional charges may apply for special delivery requests, remote areas, oversized items, or optional premium shipping services if offered.
Shipping Methods
We work with trusted Canadian shipping carriers to provide reliable and secure delivery.
The available shipping method will be selected during order fulfillment and may vary depending on destination, package size, product type, and service availability.
Delivery Estimates
Estimated delivery times displayed during checkout are estimates only and are not guaranteed unless explicitly stated otherwise.
Delivery times may vary based on destination province, carrier performance, weather conditions, holidays, customs processing (if applicable), and operational delays.
EJS Computers is not responsible for delays caused by shipping carriers or circumstances outside of our reasonable control.
Shipping Area
At this time, EJS Computers ships only within Canada.
Order Tracking
Tracking information will be provided once your order has been shipped.
Tracking updates are generated by the shipping carrier and may not update immediately.
In-Store Pickup
We offer pickup for eligible online orders.
Products marked as available for pickup may not be physically stocked at the pickup location at the time of purchase.
After payment confirmation, products may be transferred from storage or fulfillment locations before pickup becomes available.
Typical transfer and preparation time is 2â5 business days.
Pickup is available only after full payment has been completed.
Pickup instructions will be sent by email once the order is ready.
Please bring a valid government-issued ID and your order confirmation when collecting your order.
Customer Responsibility
Customers are responsible for ensuring that shipping and contact information provided during checkout is complete and accurate.
EJS Computers is not responsible for delays, additional costs, failed deliveries, or returned shipments resulting from incorrect customer information.
Lost, Stolen, or Damaged Packages
If your shipment appears lost, damaged, or delivered incorrectly, please contact us as soon as possible at the email address below.
EJS Computers may assist in opening a carrier investigation where applicable.
Once an order has been transferred to the shipping carrier, delivery timing and carrier handling are outside of our direct control.
Refused or Undeliverable Orders
If an order is refused, abandoned, returned, or undeliverable due to customer action or incorrect information, applicable return shipping costs or fees may be deducted from any approved refund.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect operational, legal, or service changes.
The most current version will always be available on this page.
Contact
If you have questions regarding shipping or delivery:
Email:
info@ejscomputers.com
